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Firstly,they double charged us £489 (!) and the refund took forever to come through. Trust your gut if it's telling you "this is too good to be true." I never take the time to leave a bad review but I hope it helps other people out there considering taking out a protection policy with CoverTxt. Never had this sort of service form any company! Honestly even if you have to pay a slightly higher price elsewhere. Even my call earlier apparently is not showing on the system. This time someone from CoverTxt surprisingly called me back! Apparently there are only 2 calls showing on the system, even tho their notes show there were more than 2 calls (So they know there were more than 2 calls). I called again and again was told someone will listen to the calls and get back to me. Rang up a number of times since and now they say there is no notes on the system confirming this, and when I have requested them to listen to the calls on their system I have been told someone will get back to me time and time again but no one every does.
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But to my surprise the full amount was still not refunded. Cutting a long story short CoverTxt agreed to refund me the full amount after seeking permission from their 'MD' apparently. Anyhow I rang up after cancelling requesting to speak to someone senior regarding requesting a full refund. Wasn't happy as it was their choice not to send an engineer out not mine. Was told I was not going to receive a full refund. So I subsequently requested to cancel my policy, (Obviously if you can't make a claim on it what's the point of having it). Lady who I spoke to was extremely rude and not willing to listen. I was told that this was not valid even though it was after 30 days after taking out the policy. So I took out a policy, went to make a claim when my appliance started playing up a little. Not able to get through on calls, long wait times and extremely rude staff. STAY WELL AWAY FROM THIS COMPANY! Extremely appalling service! It's feels as if the company is being run from someone backyard. Unleash the potential of your written word with a book cover that exudes creativity.MUST READ, STAY WELL AWAY FROM THIS COMPANY
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